Family Video stores are offering a promotion that will remove
all late fees from customers. If a former customer has a late
fee balance on their account, it will be removed with the
purchase of any rental movie or video game. No matter the amount
of the fee. This one-time promotion also covers accounts with
delinquent items that were never returned. If you still have the
rented property, Family Video asks that you bring it without a
This “Late Fee Amnesty” promotion will take place starting
Tuesday, October 20th through Sunday, October 25th at all 300+
Family Video locations across the midwest.
As the last standing brick and mortar retail store, 2020 has been a challenging
year for our stores. The pandemic has affected our business operations and
forced us to close 200 stores across the country.
Regional Vice President, Brent Conley adds "This year has been very difficult
for the movie and retail industry. We have been blown away by the support from
the communities we serve. We don't want a late fee to prevent our loyal
customers from returning to our stores. We need your continued support to #SaveTheVideoStore
during these tough times."
Sr. Brand Manager]